Mark/View Unsolved Support Questions
Posted 30 June 2012 - 01:09 AM
It would be nice if there were a way to tag support questions as Solved.
It would also be nice to be able to View Unsolved Support Questions.
Similar to how you can view unanswered or unread posts.
These would simply be posts in the support category that do not have the Solved tag.
This would aid in those who are looking to help find questions that still need solved.
It would also obviously benefit those who have questions who's post get buried after time.
The difficulty would be getting people to remember to use the tag once their question was solved.
On another note, Although it may be difficult to implement, it may also be nice to give the author of a support question the option to add yet another tag (such as Unsolved) to a support question that has not been solved for a set period of time. This period of time could possibly be a week, two weeks, month, I don't know. What ever seems appropriate to the mods.
This second tag would benefit those who have had their unsolved question buried over time AND let their question stand out as NOT being simply a "solved" post whose author forgot to add the previously mentioned "Solved" tag to.
I think these tags have the potential of reducing duplicate posts by frustrated authors, self bumping, etc. This would also make the job of those looking to help solve questions AND those looking to get their questions solved much easier. Thus streamlining the site.
It could be argued that we already have this function in the form of "View Unanswered Posts".
What we need to keep in mind is that just because someone has placed a reply to a post, that does not mean that the question has been solved. A reply may simply even be an author who replies to his own post to add additional information as oppose to the preferred Edit Post. Possibly it is an author trying to bump his own post (shame shame ;p). Possibly a comment offering advice that does not sufficiently solve the issue. What ever it is, View Unread Posts is simply not adequate to the needs of those looking for solutions OR those looking to solve them.
Posted 30 June 2012 - 01:50 AM
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I suppose that at the moment, it's up to polyethene.
Posted 30 June 2012 - 05:44 PM
Posted 01 July 2012 - 12:32 AM
Posted 03 July 2012 - 02:53 AM