Volly wrote:
As a AutoIt Reg, I would like to point out something that I see OVER and OVER and OVER and OVER.... Hardly anyone who is new ever bother's to search first before asking the basic questions. There is a sticky in the general help and support section that addresses this with the title:
Sticky: Frequently Asked Questions (FAQs)
READ ME BEFORE POSTING!
For some strange reason, the new person won't take the time to LOOK first. Time and time again you will see titles to threads such as:
HELP!!!
I need to click a button
Noobie help
Can someone make this for me?
Nonetheless, i have yet to see such language on the AHK forums.
Volly wrote:
I could keep going and going, but you see my point. They will post a question, but make NO attempt to post any type of attempt first. For the regs, it feels like the noobs think its McDonald's and they are placing an order for code.
The users you brought up as subject aren't the problem. It's the way you treat them that has focused the attention on you. Making software is one thing, providing real time support and maintaining the forums is a whole other thing. As example for this i would like to use my experience as game administrator on several Lineage 2 private server with a player count viarity from 100 to 2500. It's tough to find good moderators for a community, I'm well aware of that. However, it takes a
good administrator not to interpret this as an excuse to let the regular members piss over the less capable members.
Volly wrote:
Again and again this problem has been discussed in the AutoIt forums, and how to get a handle on how to treat the new folks. I try to help out the new folks when I can, but it drives me nuts when someone just does the "give me" without making any attempt to learn on how to do it for themselves. You know the old adage: GIve a man a fish, and he will be feed for one meal. Teach him to fish, and he will feed himself for life.
Volly wrote:
Would you get tired of a bunch of people keep asking for fish, when the pole, instructions, boat, bait, and anything else you need is right there? AND THEY DON"T EVEN BOTHER TRYING TO GO FISH???
Well, we do.
I still don't see this as an excuse for hundreds of incapable people to get mauled on your forums.
Volly wrote:
We've tried a bot to tell people this. What happens? They get pissed for some bot responded to their stupid, no searched first for an answer, asked for the thousandth time question.
Being a moderator or administrator is one of the most ungraceful things you can be. Believe me, i can know. I have had half naked (and one entirel) girls on the MSN webcam because they thought they could get free items like this. Of course, i never handed them out and because of that unleashed almost a month of flamewars upon my own forums. That's where decent teamwork did the job and took care of everything. So here's one of the reasons why taking your time to look for good staff is something that will definitely pay off.
Volly wrote:
If you think I'm being ugly, then that is your right. I will not hold it against you. I'm just telling all of you the flip side of the "bad support in the AutoIt forum" so you get both sides of the issue.
This issue is also present on this support forum. Maybe more, or less, I'm not in the position to judge or measure anything (hell, would i want to?), but I do see a clear difference between these two forums.
Volly wrote:
If you question a Mod's intent, you run the risk of a ban.
Talk about unfair, lol. I compare this with a dictatorship.
Volly wrote:
Flaming others will get you banned. I've been in the AutoIt Forum for several years, and that is pretty much all I've seen when someone is banned. Just because you ask the same question twice in two months, that won't get you a ban. I spotted someone in this forum who made that claim. We have a sticky thread in the chat area that shows who gets banned, and the reason for it. A little over 250 accounts have been banned at this point. This is out of a list of over 23,000.
I'm not trying to
make the difference between our forums, I'm simply pointing it out. You can maintain order in a community with only a few unpopular ways, however, what makes the difference is the
way you apply these precautions.
Volly wrote:
Don't get me wrong. I have nothing against people trying to learn. I just hate the lazy folks who try to get others to do the work for them.
I noticed that, and I find your way of dealing with them highly unprofessional and nothing near supportive.
I'm not being personal here, I have stated my objective view on this scenario.